Return and Refund Policy

Indsu is dedicated to ensuring a great shopping experience for its customers. Our policies are designed with your interests in mind. Please review our policy details to enjoy a smooth online shopping experience with Indsu. Indsu.com offers a wide range of affordable products, all tested and verified by our team. While rare issues may arise during shipping, following our guidelines will help ensure a pleasant experience. Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. If you encounter any of the following issues, our Indsu customer support team is here to help you find a satisfactory solution: – You received a damaged or malfunctioning product. – An item is missing from your delivery box, or the safety seal was broken. Received a different item from what has actually been ordered (difference in colour, size, design, or the entire item) The product is not received by the customer or anyone in their home. In case any such issue occurs while receiving the product, kindly contact the customer representative team immediately within 24 hours of receiving the product. Customer can contact Indsu through email at support@Indsu.com, in the given format; Subject: Return Request (Order ID) In the Email Body: Order Id: Customer Name: Delivery Address: Contact Number: Reason for return: Customer can also make the request through the website by visiting the Return & Exchange page or through a phone call at +91-8178949499, +919999845997.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items
• Underwears & Lingeries
• Inflamable Items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

How to Return an Item

To ensure that your return reaches the Market99 warehouse on time and in good condition, please follow these guidelines carefully. Failure to adhere to these steps may result in delays or rejection of your return request. 1. Packaging:Pack the item securely, ideally in its original packaging. 2. Labeling: Clearly write your order ID, name, and address inside the package. 3. Shipping Information: On the front of the package, include the recipient address and order ID. 4. Condition:Ensure the item is clean and has its original tags, labels, documents, and barcodes intact. 5. Tracking: Use a logistics company that provides a tracking ID. This helps ensure the item reaches the warehouse safely.

Recipient Address: Indsu Plot No. 1492, near Karala Dispenseri Karala, Delhi-110081 India

Contact Number: 8178949499

Guidelines and Rules for Returns and Refunds

Indsu has established specific guidelines to facilitate a smooth return and refund process and to avoid confusion or fraud. Please adhere to the following rules:

1.Return Shipping:You may use any reliable delivery service to return the item. Note that courier charges for returns are not refundable.

2. Item Condition:Ensure the item is unused, unworn, and clean, and is returned in its original delivery box with all packaging, labels, barcodes, and tags intact.

3. Address Accuracy:Clearly mention the Indsu warehouse address on the package.

4. Refunds for Cash on Delivery Orders: Refunds will be issued as Indsu gift cards or store credit.

5. Price Changes: No refunds or adjustments will be made if the price of the product decreases after purchase.

6. Return Requests: Submit return and refund requests via email to support@Indsu.com. Do not return the item until you receive an acknowledgment from our team.

7. Discounts and Exemptions: Discounted or exempted amounts are non-refundable.

8. Misrepresentation: Requests may be rejected if there is misinformation or suspected wrongdoing. Legal action may be taken if necessary.

9. Replacement Availability: Refunds will only be processed if a replacement is unavailable.

10. Refund Limits: You will not receive more than the amount originally paid.

11. Return Window: Returns will not be accepted after the 7-day return window has closed.

12. Non-Returnable Items: Snacks, foods, beverages, and all edible products cannot be returned.

13.We are committed to providing a secure and satisfactory shopping experience. Please note that all sales are final, and we have a strict no exchange, no return policy. This includes transactions flagged for fraudulent activities or attempts to steal products. We encourage you to carefully review your order before completing your purchase. If you have any questions or need assistance, our customer service team is here to help. Thank you for your understanding and cooperation. 

For any additional questions or concerns, please contact us at: Email: support@Indsu.com Phone: 8178949499, 9999845997 Need help? Contact us at {support@Indsu.com} for questions related to refunds and returns.